Terms of service

Last updated: 25/06/2026

These Terms and Conditions (“Terms”) apply to your use of sonnyeyewear.com (the “Site”) and to any order you place with us. Please read them carefully before placing an order. By using the Site or placing an order, you agree to these Terms.

1. Who We Are

The Site is operated by Lulus Global Limited (trading as “Sonny Eyewear”), a company registered in England and Wales.

Company number: 16336093
Registered office: 32 Kinburn Street, London, England, SE16 6DW
Contact: hello@sonnyeyewear.com

In these Terms, “Sonny”, “we”, “us” and “our” refer to Lulus Global Limited.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to place an order. By ordering, you confirm that you meet these requirements.

3. Our Products

We take care to describe and show our products accurately. However, the colours and finishes you see may vary slightly depending on your device and screen, and product images are for illustration. Our sunglasses provide UV400 protection as described on the relevant product page. Where a product has specific specifications, those shown on the product page apply.

4. Pricing and Payment

Prices are shown on the Site in pounds sterling (GBP) and include UK VAT where applicable. The price you pay is the price displayed at the time you place your order.

For deliveries outside the UK, your order may be subject to import duties, taxes and customs charges levied by the destination country. These are your responsibility and are not included in the price you pay us, unless stated otherwise at checkout.

We make every effort to ensure prices are correct, but errors can occur. If we discover an error in the price of items you have ordered, we will contact you and give you the option to continue at the correct price or cancel the order. If we cannot reach you, we will treat the order as cancelled and refund any payment in full.

Payment is taken at checkout through our payment provider. By submitting an order you confirm that the payment method is yours or that you are authorised to use it.

5. Orders and Contract Formation

When you place an order, you are making an offer to buy. We will send you an order acknowledgement email confirming we have received your order. This acknowledgement does not mean your order has been accepted.

A binding contract is only formed when we send you a dispatch confirmation email confirming that your order (or the relevant part of it) has been shipped. We accept your order only at that point.

Our products are sometimes released in limited quantities and in scheduled drops, and all orders are subject to availability. We reserve the right to decline or cancel any order, to limit quantities per customer or per order, and to refuse service, at our discretion. If we cancel an order after payment, we will refund you in full.

6. Shipping and Delivery

We ship to the destinations listed at checkout. Estimated delivery times are shown at checkout or in your dispatch confirmation. These are estimates and not guarantees.

Risk of loss or damage to the products passes to you when they are delivered to the address you provided. Ownership of the products passes to you once we have received full payment and the products have been dispatched.

For international orders, you are the importer of record and are responsible for any customs duties, taxes or charges, and for ensuring the products may lawfully be imported into the destination country.

7. Your Right to Cancel (Cooling-Off Period)

If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving your products, without giving a reason, under the Consumer Contracts Regulations 2013.

To cancel, contact us at hello@sonnyeyewear.com within that period, telling us you wish to cancel. You then have a further 14 days to return the products to us.

Products must be returned unused, in a resaleable condition and, where reasonably possible, in their original packaging. You are responsible for the cost of returning the products to us for change-of-mind cancellations, unless we tell you otherwise. You are responsible for any loss in value resulting from handling the products beyond what is necessary to establish their nature and characteristics.

We will refund the price you paid, including standard delivery, within 14 days of receiving the returned products back (or, if earlier, evidence that you have returned them). We may withhold the refund until we receive the products. Refunds are made to your original payment method.

8. Faulty or Misdescribed Products

Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015. Our products must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, damaged on arrival, or not as described, please contact us at hello@sonnyeyewear.com with your order number and details. Where the law gives you the right to reject faulty goods, return postage for faulty or misdescribed items is at our cost, and you may be entitled to a repair, replacement or refund as appropriate. This is in addition to, and separate from, the change-of-mind cancellation right above.

9. Intellectual Property

All content on the Site, including the Sonny name and logo, text, images, graphics and design, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute or use any of it for commercial purposes without our prior written permission.

10. Acceptable Use of the Site

You agree to use the Site only for lawful purposes. You must not misuse the Site, attempt to gain unauthorised access to it, introduce malicious code, or use it in any way that could damage or impair it or interfere with another user’s use of it.

11. Our Liability

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights as a consumer.

Subject to the above, we are not liable for losses that were not foreseeable, that were not caused by our breach, or that arise from your own failure to follow reasonable instructions or care for the products. We are not responsible for delays or failures caused by events outside our reasonable control (see below).

12. Events Outside Our Control

We are not liable for any delay or failure to perform our obligations where this is caused by events outside our reasonable control, including but not limited to supply failures, carrier delays, strikes, extreme weather, or disruption to telecommunications or transport networks. If such an event occurs, we will contact you and the time for performance will be extended. If the delay is substantial, you may contact us to cancel the affected order and receive a refund for items not yet dispatched.

13. Changes to These Terms and to Our Products

We may update these Terms from time to time for legal, regulatory or operational reasons. The version that applies to your order is the one published on the Site at the time you place it. We may also change or withdraw products, prices and promotions at any time before you place an order.

14. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the law of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere, you continue to benefit from any mandatory protections of the law of your country of residence.